What's your cancelation and refund policy?

We set a different refund amount based on how early you request for cancelation.

  • 1 week before the pickup date or earlier: Full Refund
  • From 6 days to 4 days before the pickup date: 50% Refund
  • Less than 4 days before the pickup date: No Refund

You can also find our cancelation and refund policy under terms of use.

To request an order cancelation, please email us at info[at]econnectjapan.com with your order number.

Didn't find an answer?

You can send us an inquiry using the following contact form.
Or email us directly at info@econnectjapan.com

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