We set a different refund amount based on how early you request for cancelation.
- 1 week before the pickup date or earlier: Full Refund
- From 6 days to 4 days before the pickup date: 50% Refund
- Less than 4 days before the pickup date: No Refund
To request an order cancelation, please email us at info[at]econnectjapan.com with your order number.