My iPhone is not working in my country after I've used Japan Prepaid SIM.

If you installed our APN profile on your iOS device, you have to remove / uninstall it.

You go to Settings > General > Profile and you can remove our APN profile from there.

You can also check our uninstall guide page: https://my.econnectjapan.com/set-up/uninstall

In case you need to set a specific APN (Access Point Name) for your original SIM, then please contact your original carrier.


Didn't find an answer?

You can send us an inquiry using the following contact form.
Or email us directly at info@econnectjapan.com

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