My flight was delayed and I couldn't pick up my order.

The airport post office will keep your package for 7 days from your selected pick up date. We can also have your package forwarded to a different address. It will, however, take an additional 1 or 2 days in order to deliver within Honshu (the main island) and costs additional shipping (790 yen).

Forwarding time and shipping will be more for locations such as Hokkaido and Okinawa.

If you need to have your package forwarded, please contact us via email with the following information:

  • Your order number or Email address you used for your order
  • Your accommodation address details for the next 2 to 3 nights

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