I haven't received a confirmation email for my order.

When your order has successfully gone through, you will automatically see the Thank You page confirming we received your order.

If you do not see that webpage, it's possible that the transaction(payment) failed for some reason. In that case, please try again. It's advisable that you contact your credit card company or your bank to make sure that international online transactions are allowed. Also, please try with another device or browser if available.

If you did see the Thank You page and got charged for your order, yet you did not receive a confirmation email, please double check your spam folder. In case you might have provided a wrong email address, please contact us at info[at]econnectjapan.com and we will check your order details.

Didn't find an answer?

You can send us an inquiry using the following contact form.
Or email us directly at info@econnectjapan.com

Contact Us